Returns + Exchanges

We hope you love your Summer Fridays products, however we understand that sometimes things don’t work out. We accept returns on new or gently used items purchased from www.SummerFridays.com and our official TikTok Shop within 30 days of purchase.

If you have purchased a product from one of our authorized retail partners, please follow that retailer’s return policy. 

Please note, all gift cards and select merchandise purchased on SummerFridays.com are final sale.

To return an item, click here (note that by clicking on the link you agree to have your personal information relating to the order shared with our third-party vendor, Loop, whose privacy policy is located here) and enter the email address that you used when you made your purchase along with your shipping zip code and click “Start Your Return”. Once you access the Return Portal, please choose which item you would like to return and select the reason for return.

Note — international returns:

Canada & the United Kingdom: please contact our Customer Care team here, Monday–Friday, 7 a.m.–4 p.m. PT, to have a return label issued.

Germany & France: you have a 14-day right of withdrawal — you can cancel or return your order here: Right of Withdrawal

Please allow 5–8 business days for your refund to process once your items have been received by our team. All refunds will be issued to the original payment method. 

Please note: original shipping fees will not be refunded.

Please contact our Customer Care Team here and we’d be happy to exchange, refund or help you order the correct product.

Please contact our Customer Care Team here along with an image of your damage to be reviewed by our team.

We are not able to partially refund or credit a single item from a set or kit. All kits, gift sets and duos must be returned with all items in the kit in order to receive refund or credit.

We allow exchanges on select items on SummerFridays.com. To check if your item is eligible for an exchange, click here, enter the email address that you used when you made your purchase along with your shipping zip code and click “Start Your Return”.  

Once you access the Return Portal, please choose which item you would like to exchange and select the reason for return. If your product is eligible, you will see the option to exchange for a similar item.

If you purchase your item from one of our authorized retailers, please contact them directly for assistance. Our Customer Care Team is unable to refund or replace any items sold through other authorized retailers.

If you are a consumer in the EU/EEA, then in addition to our returns terms above you have a statutory right to withdraw from your order.

Your 14-day right of withdrawal. You may withdraw from your order within 14 days without giving any reason. The period expires 14 days after the day on which you (or a third party you nominate, other than the carrier) acquire physical possession of the last item in your order. If the deadline falls on a Saturday, Sunday, or public holiday, it is extended to the next working day.

How to withdraw. To exercise your right, you can:

• Use our online cancellation form: Français, or Deutsch; or
• Complete the model withdrawal form and email it to [email protected]; or
• Send any other clear statement of your decision to withdraw, by email to [email protected].

The model withdrawal form and full instructions are here: Right of withdrawal. To meet the deadline, it is enough to send your communication before the 14-day period expires. We will confirm receipt without undue delay.

Return shipping costs. We cover the direct cost of returning the goods. We will provide a prepaid return label or reimburse your return postage.

Refunds. We will reimburse all payments received from you, including the cost of standard delivery (but not any extra cost of a non-standard delivery option you chose), without undue delay and no later than 14 days from the day we are informed of your decision. We refund using the same payment method you used, at no cost to you. We may withhold the refund until we have received the goods back, or you have supplied proof of sending them, whichever is earlier. Import duties and customs charges paid directly to the carrier or customs authority on delivery are not refundable by us; depending on your country, you may be able to reclaim them from your customs authority.

Condition of the goods. You may handle the goods only as you would in a shop. You are liable for any diminished value resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

Exceptions. The right of withdrawal does not apply to certain goods, including sealed goods that are not suitable for return for health or hygiene reasons if unsealed after delivery (e.g., certain skincare/cosmetics), and goods that are made to order or personalised.

This statutory right is in addition to, and does not affect, the returns terms set out above.